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TERMS AND CONDITIONS
RETURNS POLICY

TERMS AND CONDITIONS

of E-seller, s. r. o.
having its registered office at Topoľčianska 20, Bratislava 851 05

Business Ident. No.: 47182091
Tax Ident. No.: 2023783410

incorporated in the Companies Register of District Court Bratislava I, Section Sro, Entry No. 89629/B for the sale of goods through the on-line shop located on the Internet at http://www.bicycle-outlet.com

1.  INTRODUCTORY PROVISION

1.1.  These terms and conditions (hereinafter referred to as the "Terms and conditions") of the Company E-seller, s.r.o., having its registered office at Topoľčianska 20, Bratislava 851 05, Business Ident. No.: 47182091, Tax Ident. No.: 2023783410, incorporated in the Companies  Register of District Court Bratislava I, Section Sro, Entry No. 89629/B (hereinafter referred to as the "Seller") regulated the mutual rights and obligations of the Contracting Parties arising in connection to or on the basis of the purchase agreement (hereinafter referred to as the "Purchase agreement") entered into between the Seller and any other natural or legal person (hereinafter referred to as the "Buyer") through the on-line shop of the Seller. The on-line shop is operated on the Internet at http://www.bicycle-outlet.com through the Web interface (hereinafter referred to as the "Web interface of the shop").

1.2.  Terms and conditions further govern the rights and obligations of the Contracting Parties by the use of the Seller's Website located at http://www.bicycle-outlet.com (hereinafter referred to as the "Website") and other related legal relations. The Terms and conditions shall not apply to cases where the person who has the intention to buy the goods from the Seller, acts within the context of its business activities when ordering the goods.

1.3.  The provisions not covered in the Terms and conditions may be agreed in the Purchase agreement. The provisions in the Purchase agreement shall take precedence over the provisions of the Terms and conditions.

1.4.  The provisions of Terms and conditions form an integral part of the Purchase agreement. The Purchase agreement and the Terms and conditions are drawn up in the Slovak language. The Terms and conditions are also available in the translation into the English language and German language on the Website of the provider. In the event of any inconsistencies between the Terms and conditions drawn up in the Slovak language and the Terms and conditions in the English and/or German, the wording of the Term and conditions drawn up in the Slovak language shall take precedence. The Purchase agreement is concluded in the Slovak language, the translation of the Purchase agreement into English and/or German language may form its part. In the event of any discrepancies between the wording of the Purchase agreement in the Slovak language and the translation of the agreement into the English and/or German language, the wording of the Purchase agreement in the Slovak language shall take precedence.

1.5.  The text of the Terms and conditions of the Seller may at any time be subject to change or amendment. This provision shall be without prejudice to the rights and obligations incurred during the validity of the previous wording of the Terms and conditions.

2.  USER ACCOUNT

2.1.  After registration of the Buyer on the Website, the Buyer may access its user interface on the Website. The Buyer may order the goods from its user interface (hereinafter referred to as the "User account"). The Buyer can also order goods without registration, directly from the Web interface of the shop.

2.2.  The Buyer must provide all information correctly and truthfully when registering on the Website and ordering goods. The data given in the User account must be updated by the Buyer in case of any change. The data provided by the Buyer in the User account when ordering goods are considered to be correct by the Seller.

2.3.  Access to the User account is secured with a username and password. The Buyer is obliged to maintain confidentiality of the information necessary to access the User account and acknowledges that the Seller shall not be liable for the breach of this obligation by the Buyer.

2.4.  The Buyer is not entitled to allow third parties to use its User account.

2.5.  The Seller may cancel the User account, especially if the Buyer did not use its User account for more than 12 months, or if the Buyer fails to meet its obligations under the Purchase agreement (including the Terms and conditions).

2.6.  The Buyer acknowledges that the User account does not need to be available continuously, particularly with regard to the necessary maintenance of hardware and software equipment of the Seller, or  necessary maintenance of hardware and software of third parties.

3. Conclusion of the Purchase Agreement

3.1.  Web interface of the shop contains a list of goods offered for sale by the Seller, including the price of the goods offered. All prices are inclusive of VAT and all related fees, in addition to the cost of packaging and delivery of the goods. Goods and prices of goods remain in force until they are shown in the Web interface of the shop. This provision shall not restrict the option of the Seller to conclude a Purchase agreement on behalf of others under separately agreed conditions. The entire offer of goods placed on the Web interface of the shop is not binding, and the Seller is not obliged to enter into a purchase agreement for these goods.

3.2.  The Web interface of the shop also contains business information on the cost of packing and delivery of goods. Information on the cost of packaging and delivery of goods is on the Web interface of the shop. Unless otherwise stated, the cost of packaging and delivery of goods are calculated individually.

3.3.  The Buyer shall complete the order form on the Web interface of the shop to order the goods. The order form contains particularly information about:

    3.3.1.  ordered goods (ordered goods are "placed" into the electronic shopping cart at the Web interface of the shop by the Buyer),

    3.3.2.  method of payment of the purchase price, details of the desired method of delivery of ordered goods and

    3.3.3.  information on costs associated with the delivery of goods (hereinafter referred to collectively as "the Order").

3.4.  Before sending the order to the Seller, the Buyer is able to check and modify the data inserted into the order by itself, also with regard to the possibility to identify and correct the errors made while entering information into the order. The Buyer shall send the order to the Seller by clicking on "complete the order". The data listed in the order will be considered correct by the Seller. Immediately upon receipt of the order, the Seller confirms its receipt to the Buyer by e-mail, namely at the e-mail address listed on the Buyer's User interface or in an order (hereinafter referred to as the "electronic mail address of the Buyer"). The order and confirmation of order shall be deemed delivered, if the person for whom they are intended has access to them on its electronic device.

3.5.  Depending on the nature of the order (number of goods, the amount of the purchase price, estimated costs), the Seller is always entitled to ask for additional confirmation of the order from the Buyer (for example, in writing or by telephone).

3.6.  The Purchase agreement between the Seller and the Buyer is concluded at the moment of order confirmation delivery to the Buyer at the electronic mail address of the Buyer.

3.7.  The Buyer acknowledges that the Seller shall not be obliged to conclude a Purchase agreement, especially with people who previously substantially breached their duties towards the Seller.

3.8.  The Buyer agrees to use remote means of communication for the conclusion of the Purchase agreement. The Costs incurred by the Buyer when using remote means of communication in connection with the conclusion of the Purchase agreement (the cost of internet access, the cost of telephone calls) will be paid by the Buyer himself.

4.  PRICE OF GOODS AND TERMS OF PAYMENT 

4.1.  The product price and any costs associated with the delivery of goods under the Purchase agreement can be paid by the Buyer to the Seller in the following ways:

  • in cash on delivery at the location specified by the Buyer when placing the order;
  • payment with Credit / Debit Card via CardPay portal.
  • by wire transfer to the Seller's bank account ID: 2927895857/1100 (Tatra banka), IBAN: SK2611000000002927895857, SWIFT: TATRSKBX (hereinafter referred to as the "Seller's Account").
  • by wire transfer to the Seller's PayPal account: info@bicycle-outlet.com

4.2.  Along with the purchase price the buyer must also pay the cost of packaging and delivery of goods to the Seller at the contractual rate. Unless expressly stated otherwise, the purchase price is also understood to be the cost of shipping and packaging of goods.

4.3.  In the case of cash payment or payment on delivery, the purchase price is payable on receipt of goods. In the case of non-cash payments, the purchase price is payable within 7 days after the conclusion of the Purchase agreement.

4.4.  In the case of non-cash payments, the Buyer must pay the purchase price of goods and indicate the variable symbol of payment, of which the Buyer was notified by the Seller upon delivery of the latest receipt of order. In the case of non-cash payment, the obligation of the Buyer to pay the purchase price is met at the moment of crediting the amount to the account of the Seller.

4.5.  The Seller shall be entitled, in particular in the case when the Buyer does not additionally confirm the order (Article 3), to require payment of the full purchase price before sending the goods to the Buyer.

4.6.  Any price discounts provided by the Seller to the Buyer of goods cannot be combined.

4.7.  If this is the usual course of trade, or if so provided in applicable legislation, the Seller shall issue a tax document – the invoice for the Buyer with respect to the payments made on the basis of the Purchase agreement. The tax document – the invoice shall be issued by the Seller to the Buyer upon payment of the price of goods, and it shall be sent along with the goods physically or electronically to the electronic mail address of the Buyer.

5.  WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1.  The Buyer acknowledges that pursuant to the provisions of § 12 para 5. sub-para c) of the Act No. 108/2000 on consumer protection in doorstep selling and distance selling, as amended (hereinafter the "Act No. 108/2000 Coll.") it is not entitled to withdraw from the Purchase agreement with the subject-matter of sale of goods made to the specific requirements of the Buyer or goods designed specifically for one consumer, or goods that cannot be returned due to its properties, or perishable goods.

5.2.  Under the provision of § 12.1 of the Act No. 108/2000 Coll., the Buyer is entitled to withdraw from the Purchase agreement without giving any reason, within seven (7) working days of receipt of goods. This shall not apply neither to the case referred to in the preceding paragraph 5.1.of the Terms and Conditions, nor in cases where by law the Buyer cannot withdraw from the Purchase agreement. Withdrawal must be received by the Seller within seven (7) working days of receipt of goods. Withdrawal from the Purchase agreement can be delivered by the Buyer to the address of the Seller or the electronic mail address of the Seller, referred to in paragraph 12.5. hereof.

5.3.  In the event of withdrawal under the section 5.2. hereof, the Purchase agreement shall be revoked. The Buyer must return the goods to the Seller along with the delivery of the withdrawal, no later than five (5) working days from dispatch of withdrawal. Goods must be returned to the Seller undamaged and unworn, and where possible, in their original packaging.

5.4.  Within the time period of fifteen (15) days after return of goods by the Buyers under section 5.3 hereof, the Seller is entitled to conduct an examination of the returned goods, primarily for the purpose of determining whether returned goods are damaged, worn or partially consumed.

5.5.  In the event of withdrawal under section 5.2. hereof, the Seller shall return the contribution made by the Buyer to the Buyer within a period of fifteen (15) days after the withdrawal in a non-cash form to the account designated by the Buyer. The Seller is also entitled to return the contribution provided by the Buyer upon return of goods.

5.6.  The Buyer acknowledges that if goods returned by the Buyer are damaged, worn or partially consumed, the Seller is entitled to a compensation from the Buyer for the loss incurred. The Seller shall be entitled to set off the right to compensation for damages against the claim of the Buyer to recover the purchase price.

5.7.  The Seller may at any time withdraw from the Purchase agreement, until receipt of goods by the Buyer. In this case, the Seller will return the purchase price to the Buyer without any delay in a non-cash form to the account designated by the Buyer.

5.8.  If the Buyer receives a gift together with the goods, a deed of gift shall be concluded between the Seller and the Buyer with a resolutive condition that if there is a withdrawal from the Purchase agreement by the Buyer, the deed of gift expires and the Buyer is required to return the gift with the goods provided by the Seller.

6.  TRANSPORTATION AND DELIVERY OF GOODS

6.1.  Mode of transport shall be determined by the Seller, unless the Purchase agreement provides otherwise. If the mode of transport is arranged at the request of the Buyer, the Buyer bears the risk and any additional costs associated with this mode of transport.

6.2.  If the Buyer does not take delivery of goods, and it is returned to the Seller as undelivered, the Seller is entitled to charge a fee for re-delivery of goods in the amount of postage calculated by the order of goods, or the Seller may withdraw from the agreement.

6.3.  The goods are reserved for three working days in the case of personal collection and payment at the place of goods collection. After this period, the Seller has the right to withdraw from the Purchase agreement.

6.4.  In the case of personal collection of goods that was paid in advance by bank transfer, the goods will be stored free of charge by the Seller for 10 calendar days. After this period, the goods will be stored up to 30 days from receipt of order, but for a storage fee of 3 € per calendar day. After 30 calendar days from the conclusion of the Purchase agreement and payment of goods, if the goods are not collected by the customer, the order will be cancelled and the payment returned to the customer at a specified bank account minus the sum of the storage fee, which is the sum of € 60.

6.5.  If for reasons on the part of the Buyer, it is not possible to deliver the goods repeatedly or in another way than stated in the order, the Buyer must bear the costs of re-delivery of goods, or the costs of other method for delivery of goods.

6.6.  When taking the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of goods, and report any defects immediately to the carrier. In the event of damaged packaging suggesting intrusion into the shipment, the Buyer does not need to take the shipment from the carrier. By signing the delivery note the Buyer confirms that the packaging of items containing goods has not been damaged.

6.7.  Other rights and obligations of the parties with respect to the transport of goods may be governed by special conditions of the Seller, if issued by the Seller.

7.  LIABILITY FOR DEFECTS AND WARRANTY

7.1.  The rights and obligations of the parties with regard to the Seller's liability for defects, including the warranty liability of the Seller shall be governed by the applicable law of the Slovak Republic.

7.2.  The Seller shall be liable to the Buyer for the sale of goods in conformity with the Purchase agreement, in particular for having no defects. The conformity with the Purchase agreement means that the goods sold have quality and performance required by the agreement, the Seller, the producer or his representative, described, or expected based on its advertising, or quality and performance common for given type of goods, that they meet the requirements of legislation, are of corresponding quantity, size or weight, and are appropriate for the purpose that the Seller of the goods mentioned for the use of goods, or for which the object is usually used.

7.3.  If the goods are not in conformity with the Purchase agreement on receipt of goods by the Buyer (hereinafter referred to as "the conflict with the Purchase agreement"), the Buyer has the right for a free putting of goods into the state corresponding to the Purchase agreement by the Seller,without any undue delay, according to the requirements of the Buyer, either by replacing the goods, or its repair; if such action is not possible, the Buyer may request a reasonable discount of the price or withdraw from the Purchase agreement. This does not apply, if the Buyer knew of the conflict with the Purchase agreement prior to the receipt, or caused the conflict himself. The conflict with the Purchase agreement, which will arise within six (6) months from the date of delivery, shall be deemed to be the conflict existing already at the receipt, unless this is contrary to the nature of the goods, or if the contrary is proved. 

7.4.  If the goods are not perishable, or used, the Seller is responsible for defects which arise as a result of conflict with the Purchase agreement after the receipt of goods during the warranty period (warranty).

7.5.  The Buyer shall claim remedies resulting from the Seller's liability for defects, including the warranty liability of the Seller, from the Seller at Seller's partner shop ProCycling shop, Jungmanova 20, 85101, Bratislava, Slovakia. The moment of making the claim is considered to be the moment when the Seller receives the claimed goods from the Buyer.

7.6.  Other rights and obligations of the parties relating to the liability of the Seller for defects are regulated by the Complaints procedure of the Seller.

8.  OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1.  The Buyer shall take possession of the goods by paying the entire purchase price.

8.2.  The Buyer acknowledges that software and other components making up the Web interface of the shop (including photos of the goods offered) are protected by copyright. The Buyer undertakes not to engage in any activity that could allow the Buyer or third parties to tamper or use the software or other components making up the Web interface of the shop without authorisation.

8.3.  When using the Web interface of the shop, the Buyer is not entitled to use any mechanisms, software or other procedures that could affect the operation of the Web interface of the shop. The Web interface of the shop can be used in business only, to the extent that it is not at the expense of the rights of other customers and the Seller, and which is consistent with its purpose.

8.4.  The Buyer acknowledges that the Seller shall not be liable for errors caused by the intervention of a third party to the Web interface of the shop ,or through the use of the Website in violation of its use.

9.  PROTECTION OF PERSONAL DATA

9.1.  Protection of personal data of the Buyer, who is a natural person, is provided by the Act No. 428/2002 Coll. on Protection of Personal Data, as amended.

9.2.  The Buyer agrees to the processing of their personal data: name, address, date of birth, identification number, tax identification number, electronic mail address, telephone number and bank account number (hereinafter collectively referred to as "Personal data").

9.3.  The Buyer agrees to the processing of personal data by the Seller for purposes of exercise of the rights and obligations under the Purchase agreement, for the purpose of maintaining theUser account, and for the purposes of sending commercial communications and information to the Buyer.

9.4.  The Buyer acknowledges that he is obliged to enter his personal data (by registration, in his User account, by the order made from the Web interface of the shop) correctly and true, and is obliged to inform the Seller of a change of his personal data immediately.

9.5.  The Seller may appoint a third party to process the Buyer’s personal data, as the processor. In addition to persons transporting the goods, the personal data shall not be given to third parties without prior consent of the Buyer.

9.6.  Personal data will be processed for an indefinite term. Personal data will be processed electronically in an automated manner or in a cleaned form in a non-automated manner.

9.7.  The Buyer acknowledges that the provided Personal data are accurate and that he was informed that it is a voluntary disclosure of Personal data.

9.8.  In the event that the Buyer believes that the Seller or the processor (section 9.5.) performs the processing of Personal data in conflict with the protection of private and personal life of the Buyer, or in conflict with the law, especially if the Personal data are inaccurate with respect to the purpose of their processing, the Buyer may:

    9.8.1.  ask the Seller or processor for explanation,

    9.8.2.  require the Seller or processor to remove such resulting status. In particular, it may concern blocking, making of changes, additions or deletions of Personal data. If the Buyer's request under the previous sentence is recognized as legitimate, the Seller, or processor shall immediately remove the defective state. If the Seller or the processor fail to comply with the request, the Buyer has the right to apply directly to the Office for Personal Data Protection. This provision shall not affect the right of the Buyer to contact the Office for Personal Data Protection directly with its motion.

9.10.  If the Buyer requests information about the processing of their Personal data, the Seller is obliged to provide this information.

10.  SENDING OF COMMERCIAL MESSAGES AND SAVING OF COOKIES

10.1.  The Buyer agrees to receive information relating to goods, services or business of the Seller at the e-mail address of the Buyer, and further agrees to receive commercial messages of the Seller at the Buyer's email address.

10.2.  The Buyer agrees with saving of so called cookies on his computer. If it is possible to make the purchase on the Website, and the obligations of the Seller arising from the Purchase agreement can be met without saving of cookies on the computer of the Buyer, the Buyer may withdraw his consent under the previous sentence at any time.

11.  DELIVERY

11.1.  Unless otherwise agreed, all correspondence associated with the Purchase agreement must be delivered to the other party in writing, by e-mail, in person or by registered mail of the postal operator (at the option of the sender). Mails will be delivered to the Buyer's electronic mail address that is listed in his User account.

12.  FINAL PROVISION

12.1.  If the relationship connected with the use of the Website or the legal relationship based by the Purchase agreement include international (foreign) element, then the parties agree that their relationship is governed by Slovak law. This does not affect the consumer's rights under the applicable law.

12.2.  The Seller is entitled to sell the goods under the trade license and Seller's activity shall not be subject to further authorization. Check of trade license is carried out by the respective Licensing Office within the scope of their authority.

12.3.  If any provision in these Terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision being the closest to the meaning of the invalid provision. The invalidity or unenforceability of one provision shall not affect the validity of the remaining provisions. The amendments to the Purchase agreement or these Terms and conditions must be in written form.

12.4.  The Purchase agreement, including the Terms and conditions, is archived in electronic form by the Seller, and it is not publicly accessible. It shall be available only upon written request of the Buyer.

12.5.  Contact information of the Seller: Address: E-seller, s. r. o., Topoľčianska 20, 85105, Bratislava, Slovakia, address for mail delivery: Jungmanova 20, 85101, Bratislava, Slovakia, electronic mail address: info@bicycle-outlet.com.


RETURNS POLICY

of E-seller, s. r. o.
having its registered office at Topoľčianska 20, Bratislava 851 05

Business Ident. No.: 47182091
Tax Ident. No.: 2023783410

incorporated in the Companies Register of District Court Bratislava I, Section Sro, Entry No. 89629/B
for the sale of goods through the on-line shop located on the Internet at http://www.bicycle-outlet.com

1. INTRODUCTORY PROVISIONS

The company E-seller, s. r. o. having its registered office at Topoľčianska 20, 851 05 Bratislava
Company ID: 47 182 091, incorporated in the Companies Register of the District Court Bratislava I, Section Sro, Entry No. 89629/B (hereinafter referred to as "Seller"), issues this Returns Policy in accordance with the Act No. 250/2007 Coll. on consumer protection and the amendment of the Act No. 372/1990 Coll. on offences, as amended (the "Consumer Protection Act") and in line with the provisions of § 612 – 627 Act No. 40/1964 Coll. Civil Code, as amended (the "Civil Code") to ensure proper informing of the buyer about the conditions and arrangements for the exercise of rights from liability for defects (hereinafter as "claim") including the data on where the claim can be submitted and on performanceof warranty repairs.

This Returns Policy is in accordance with § 18 par. 1 of the Consumer Protection Act placed on the website of vendor’s internet shop–http://www.bicycle-outlet.com

2. RIGHT TO ENFORCE THE CLAIM

2.1 The buyer is obliged to inspect the goods upon receipt and check the completeness of goods and itsrelevant documents (invoice, warranty card, manual, or other documents required for the use of purchased goods). The buyer is obliged to check the goods by a personal collection, and if the buyer finds obvious defects related to mechanical damage of the goods or their packaging, quantity of the goods, the completeness of documents,or other obvious defects, the buyer shallclaim its replacement immediately. In case of a delivery by a courier, the buyer is obliged to draw up a claim protocol on found obvious defects – on shipmentincompleteness, mechanical damage of goods or its packaging, or other obvious defects directly on the place of the receipt of goods. Later claims regarding obvious defects of the goods, identifiable on receipt of goods and regarding incompleteness of goods and documents will not be recognized, and such a claim will not be deemed valid. The Seller shall not be responsible for obvious defects identifiable by receipt of goods and for incomplete goods and documents, even if the buyerdid not exercise his right to examine the goods at the delivery.

2.2 Mechanical damage to goods that wasn’tobvious by its receipt must be claimed by an e-mail message to the vendor’s e-mail address listed on the website of the vendor’s internet shop (http://www.bicycle-outlet.com) immediately after receipt of goods, but not later than within 24 hours of receipt.
2.3 Liability for damage to goods during transportation shall be borne by the carrier. A reasonable discount or a new product will be supplied to the customer based on theprepared record after the conclusion of the harmful event with the carrier.

2.4The buyer must carefully examine the warranty conditions before the first use of purchased goods, including the instructions for use and then follow that information.

2.5. In the event that a defect occurs to the purchased goods during the warranty period, the buyer has the right to claim the defect goods within specified period of time. Claims must be settled at the latest within 30 days from the date of the claim submission. After the lapse of the period for claim settlement, the consumer is entitled to withdraw from the contract or has the right to exchange the product for a new one.

3. PLACE FOR CLAIM SUBMISSION

3.1The buyer submits a claim in writing by mail to the address of the Seller or by an e-mail message to the e-mail address of the Seller. (claims@bicycle-outlet.com)

3.2 When the claim is sent by post, the defective goods must be included together with the description of the defect, a copy of the proof of purchase (invoice) and the contact data of the buyer.

3.3 The buyer must provide a proof of purchase (invoice), which was delivered to the buyer with the goods as a proof of purchase of goods and timely registration of claim. If the buyer cannotprove the purchase of goods, it is not possible to accept the claim. Telephone assessmentorsettlement of claims is unacceptable.

3.4 The buyer, who submitted a claim on purchased goods and this was accepted, receives an acknowledgement of claim receipt and a written document on its settlement not later than within 30 days. If the claim is submitted by means of distance communication (e-mail), the Seller is required to deliver the acknowledgement of claim receipt to the buyer via e-mail immediately; if it is not possible to deliver the acknowledgement immediately, it must be delivered without any delay, but at the latest together with the proof of claim settlement;the proof of claim submission does not need to be delivered, if the buyer has the opportunity to prove submission of a claimin a different manner. The acknowledgement of claim receipt contains, in addition to the matters listed in paragraph 3 of this article, also the information on the form and estimated time of its settlement.

3.5. The seller informs the buyer about the claim settlement by e-mail.

4. LIABILITY OF SELLER

4.1 The seller is liable for defects on the delivered goods upon receipt by the buyer and for any defects that occur after receipt of goods within the warranty period (warranty).

4.2The Seller is not liable for defective goods if:

4.2.1. thebuyercaused the defect to the goods himself or if the defect was caused by natural disasters;

4.2.2. thebuyer knew about the defect to the goods before its receipt, or if the buyer has been expressly warned by the Seller about the defect;

4.2.3. a discount on the purchase price of defective goods was offered;

4.2.4. the defects occurred within the warranty period due to a normal wear and tear of goods caused by normal use, improper or excessive use;

4.2.5.defects were caused by the use, which is contrary to the instructions for use;

4.2.6. the goods are subject to a claim after expiry of the warranty period or other period within which the goods should retain its specific properties.

4.3 The following shall not be deemed a defect:

-    Aesthetic or functional changes of goods as a result of normal wear and tear,
-    Defect that was caused by unprofessional treatment of goods (washing, ironing, etc.),
-    Willful damage of goods for speculative reasons,
-    A mechanical damage to the goods (tear, perforation, cut, etc.).

5. WARRANTY

5.1 Condition for acceptance of claims is its submission within the warranty period. The warranty period for goods is 24 months (this shall not apply to perishable goods) from the date of receipt of goods by the buyer. If the claim is settled by repair, the period from the time of claim submission, when the buyer is obliged to take the goods after its repair, will not be included in the warranty period. If the claim is settled by exchange of the defective goods for non-defective goods,the warranty period of new goods startsby the date of receipt of such new products.

5.2The Seller can provide a guarantee in excess of coverage provided by lawby a statement in the warranty card or a statement handed over to the buyer, while the terms and scope of the guarantee shall be specified in the warranty card.

5.3 If the buyersubmitted a claim to goods within the first 12 months of purchase, the Seller may refuse a claim only on the basis of an expertise at the expense of the Seller. If the buyer submitted the claimto the product after 12 months from the purchase and the Seller rejected it, the person who settled the claim is required to state to whom the product can be send for expertisein the document on claim settlement. If the buyer proves the seller's responsibility for defect in an expert assessment,the claim may be submitted again; the warranty period shall not run during the expert assessment. Re-submittedclaim cannot be dismissed.

5.4 Rights from liability for defects covered by warranty expire if they were not exercised during the warranty period.

5.5 If the seller offers other goods to the buyer for free as a giftwith the sold goods, it is up to the buyer, whether he accepts the gift offered. However the gift is not sold goods,therefore the Seller is not liable for any of its defects. If the Seller knows about possible defects, the Seller is obliged to notify the buyer when offering the gift. If the gift has defects, and the Seller failed to notify the buyer, the buyer is entitled to return it. If the buyer has the right to withdraw from the contract, the buyer must return everything to the Seller he got under the contract, i. e.even the goods received as a gift.
 

6. RIGHTS OF THE BUYER

6.1 In the case of removable defects, removal of which will not damage the appearance, function and quality of the product, the buyer has the right to request

-    free, proper and timely removal of defects,
-    exchange of defective goods for non-defective, or if the defect relates to only a part of the goods, to exchange the component, if it does not result in unreasonable costs to the Seller in regard to the price of goods or the severity of the defect.

The Seller can always replace the defective goods for non-defective, if it does not cause serious problems to the buyer.

6.2 In the case of irremovable defects which preclude the goods to be properly used as conforming goods, or if these are removable defects, but the buyer is not able to use the goods properly because of repeated occurrence of defect after the repair or because of greater number of defects, the buyer has the right:

-    to request exchange of defective goods for non-defective,
-    to withdraw from the contract (claim a refund in full for the return of goods purchased).

A claimed defect, which wasn’t settled within 30 days of receipt of the claim, is also considered to be an irremovable defect.

6.3 In case of irreparable defects, which do not prevent the goods to be used properly as goods without defects, the buyer has the right to a reasonable discount depending on the nature and severity of defects.

6.4 If the buyer has the right to exchange the goods or the right of withdrawal (refund), it depends on the buyer, which of these rights may be exercised. However, as soon as one of these rights is selected, the choice may not be changed unilaterally.

7. HYGIENE REQUIREMENTS

For a proper assessment of claim, it is necessary that the claimed product was clean, complete and in accordance with the rules of hygiene and general hygiene principles.

8. FINAL PROVISIONS

8.1. This Returns Policy shall enter into force and effect after its publication on the website:http://www.bicycle-outlet.com of E-seller, s. r. o.

8.2 The company E-seller, s. r. o. reserves the right to make any later changesand amendments to the Returns Policy, and the said amendments shall enter into force on the day following their publication on the website http://www.bicycle-outlet.com.

8.3 By sending an order, the customer/buyer confirms that he accepts this Returns Policy in full.

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News

2016 collection

New bikes on stock! Bicycles from the 2016 are already in our shop. Check out the new arrivals from Corratec, Bianchi and Lapierre.

Lapierre 2016

New bike brand in our shop! French Lappiere is now on stock!

LAS Helmets

New on stock! LAS Helmets with great Italian design, good quality, with many shapes and colors. All made in Italy!

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